The platform where information and communication technology are merged to suit core needs of banking may be referred to as CBS. In CBS, computer software performs the core operations of banking like handling and recording of transactions, maintenance of passbooks, interest calculations on deposits and loans, maintaining customer records and generating reports and statements. The software is installed at bank branches and then interconnected by means of telephone line, internet and satellite communication. It allows customers to transact with the bank from any branch if it has installed CBS. This new platform has changed the way of working of banks.
In an ideal CBS scenario, all products, processes, channels and customer relationship management tools are integrated and administered via a central database of the bank with branches and channels as delivery points. This enables data integration for various purposes including regulatory reporting and internal MIS all at considerably lower cost. The new generation private sector banks were the first to adopt CBS technologies in India followed by a few public sector banks. Gradually, the same were adopted by most of the commercial banks as part of their computerisation processes and also by selected DCBs
In an ideal CBS scenario, all products, processes, channels and customer relationship management tools are integrated and administered via a central database of the bank with branches and channels as delivery points. This enables data integration for various purposes including regulatory reporting and internal MIS all at considerably lower cost. The new generation private sector banks were the first to adopt CBS technologies in India followed by a few public sector banks. Gradually, the same were adopted by most of the commercial banks as part of their computerisation processes and also by selected DCBs
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